• Product
  • Our why
  • About us
  • Contact

Privacy policy and cookies,

It is important to us at Carrot to safeguard the privacy of visitors to our site, so that you are sure that the information we collect about you is used correctly.

Privacy policy

Effective date : 1.12.2022

This privacy policy describe how Carrot AS (”Carrot”) collects, uses and discloses information, and what choices you have with respect to the information

1. Scope of this Privacy Policy

This Privacy Policy applies to Carrot’s products and services, including applicable mobile and web applications (collectively the “Services”) , ( and other Carrot websites (collectively the “Websites”) and other interactions (e.g., customer service inquiries, user conferences etc) you may have with Carrot. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of Carrot’s business

This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the Carrot platform (“Third-Party Services”), or any other third-party products, services or businesses. In addition, a separate agreement governs delivery, access, and use of the Services (the “Carrot Standard Agreement”), including the processing of any data submitted through the Services (“Service Data”). The organization (e.g., your employer or another entity or person) that agreed to the Carrot Standard Agreement (“Customer”) controls its instance of the Services and any associated Service Data (the “Customer Instance”).

2. Information Carrot collects and receives

Personal information is information that can be linked to you as a person. Name, e-mail addresses and company names are examples of personal information.

Responsible for processing personal information

Company name: Carrot AS

Questions about how we process your information:

Data Protection Officer: Tine Charlotte Holm

When you visit Carrot Services and websites, contact us directly or through forms on our website, or apply for a job with us, we process personal information about you.

Carrot may collect, generate, and receive Service Data and other information and data (“Other Information”; Service Data and Other Information collectively “Information”)) in a variety of ways:

  • Service data: Customers and individuals granted access to a Customer Instance by a Customer (“Authorized Users”) may submit Service Data to Carrot when using the Services.
  • Account information:
    • Contact name
    • Contact phone number
    • Contact e-mail
  • Usage information.
    • Services metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users interact with the Services. For example, Carrot logs what Third Party Services are connected with the Services (if any).
    • Device information. Carrot collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether Carrot collects some or all of this information often depends on the type of device used and its settings.
    • Location information. Carrot receives information from you, your Customer and other third parties that may help Carrot approximate your location. Carrot may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Carrot may also collect location information from devices in accordance with the consent process provided by your device.
    • Log data. As with most technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
  • Cookie information: Please see Carrot Cookie Policy further down
  • Contact information: An Authorized User is required to provide some contact information (e.g., an email address) when making an account on the Services. Carrot also collects data when you register via the form on this page or contact us directly, you may be asked to provide information. Depending on the situation, we may request the following personal information:
  • Name
  • Email address
  • Phone number
  • What type of business you work in
  • Name of company you work for

Paragraph 6f as an alternative to selected consent via the website

We are based on legitimate consent based on Section 6f of the Norwegian Privacy Act. If you have entered into a customer relationship with us before, or are a new customer of ours, this will be a legitimate reason to send you information. This is equated with consent in accordance with the Marketing Act. This consent can be withdrawn at any time. If you withdraw your consent, we will delete the information we have about you.

3. Purpose of processing personal data

We process personal information about you in order to carry out our obligations by agreement with you.

  • Sales and marketing activities in the form of direct email, automated email or telephone contact. <
  • To answer inquiries and give you information about our products •
  • We use cookies on our website to collect statistics and information about user behavior on the website to improve the user experience. You can find information about which cookies and how to turn them off further down.
  • To give you a more personal experience and deliver content that interests you
  • When we recruit, we process CVs, applications and references, in addition to other dialogue you have with us

The basis for the processing of personal data

Information about name, phone, email address, business type and business name is used to fulfill the agreement you have with us. The basis for this treatment is Article 6b of the Privacy Claim. If you have consented, the information will also be used to provide you with information, offers and service in connection with your purchase by telephone or e-mail. You can at any time refuse to receive information from us.

Collection of personal information

We store personal information that you have provided on our website or that you have provided in dialogue with our employees in connection with your customer relationship. Personal information is never stored outside of the EU/EEA. We use cookies on our website to give you as a user of the website the best possible experience. The Electronic Communications Act requires that we inform visitors about the use of cookies. Read more about which cookies this website uses in our Carrot Cookie Policy

Sharing of personal information

We will under no circumstances share personal information about you, unless we have a legal obligation to do so.

Deletion of personal information

We never store personal information longer than necessary. You have the right to demand that personal information about you be corrected or deleted.

Rights of the registered

We process your personal data in accordance with the Personal Data Act and current regulations. You have the right to demand access to and transfer of your own personal information, demand correction or deletion of information. You can complain to the Norwegian Data Inspectorate about processing in violation of the regulations.

Carrot Cookie Policy


This Cookie Policy applies to Carrot’s products and services, including applicable mobile and web applications (collectively the “Services”) , ( and other Carrot websites (collectively the “Websites”).

About cookies

Today, most websites use cookies to improve the user experience. A cookie is a small text file that is downloaded when a user opens a website, and which is stored in the browser or device you use. The cookie helps the website to "remember" things about you, such as login details, language, or to store information about how a user navigates around the website.

Use of cookies on Carrot Services and Websites

Carrot never uses cookies / cookies with the intention of tracking a person's individual usage pattern. Cookies are used to enhance the user experience or to be used in statistics. Carrot uses Google Analytics, PostHog, HubSpot and LinkedIn Insights Tag as tools to understand how our visitors use the website. Google Analytics and PostHog uses cookies to collect anonymous information about the website's traffic and how visitors use the website. Such as the number of times a page has been viewed, the number of visits and how the user entered the page. The purpose is to make the Services and websites as user-friendly as possible.

These cookies are in use:

Google Analytics ( ( Google Analytics is the tool we use to keep track of how our Websites are used. Google Analytics uses cookies beginning with _ga, _gid and _gat.

PostHog ( PostHog is the Tool we use to keep track of how our Services are used. We use PostHog Cloud with EU hosting, meaning that the personal information collected will be stored and processed on servers in Germany, thus being governed by European GDPR.

Hubspot ( Hubspot is both our customer relations management tool (CRM) and a tool we use in our marketing. We use the tool to follow up people who are in contact with us, whether they are existing customers, new customers who contact us through forms on our website or applicants for positions with us. Hubspot uses cookies that begin with _hubspot, in addition to __hssc, __hssrc and __hstc.

Facebook, Instagram and LinkedIn

Cookies from Facebook og Instagram (, as well as LinkedIn ( are cookies used for marketing. These do not say anything about who you are, but that you came to our site through one of these platforms. We use these to show you ads on the platforms, because we think you have an interest in this since you have visited our website. These start with _fb and _li.

Authentication Cookies

Authentication cookies are used in our Services to authenticate your registered user in our system. This cookie contains an access token from Auth0. These contain information about your registered user (see Privacy Policy) , and tells us that you are allowed to log in, and which data sets you are allowed to see.

How to delete cookies?

Google Chrome To reset cookies:

  1. Go to Chrome.
  2. Click on the top right and select Settings.
  3. Click Advanced at the very bottom of the menu on the left.
  4. Under Privacy and Security, go to Website Settings.
  5. You will see a new window. Go to Cookies and data from websites to allow or block all websites from storing cookies on your computer. Select View all cookies and website data if you want to specify which websites the setting applies to.

Internet Explorer To reset cookies:

  1. Go to Internet Explorer.
  2. In Internet Explorer, select the Tools button, and then select Internet Options.
  3. Select the Privacy tab, select Advanced under Settings, and select whether you want to accept, block, or be asked about first-party and third-party cookies.

Mozilla Firefox To reset cookies:

  1. Go to Firefox.
  2. Click the Firefox menu.
  3. Click Settings
  4. Click on "Privacy Policy"
  5. Select “Use settings for logs” in the menu under “Logs”
  6. Click on "Show cookies"
  7. Click on "Delete all cookies"

Safari To reset cookies:

  1. Click on "Safari" in the main menu
  2. Select "Reset Safari"
  3. Select "Remove all cookies"
  4. Click "Reset"

Stay in the loop with our newsletter.

We won’t spam you.

By subscribing to our newsletter, you accept our Privacy Policy.


  • Real estate
  • Municipal waste management
  • Use cases
  • Blog